In life first impression matter. The same applies in business, and for many of your customers, the phone is either their first contact with you, or the one they remember the most. Studies show that 86% of communication comes from tone and only 14% comes from the content of that communication.
So it’s no surprise that an email can seem cold and inhuman. Even if the customer has received notification emails in the past, for many customers the first chance to speak with a live agent from your company is the one that indelibly marks the way they look at you.
So what happens when a customer calls, and you miss it? Research has revealed that most customers only call twice before they take their business elsewhere. For about 20% of your customers, they won’t even make that second call, if you don’t answer their first one. A study by the International Journal of Service Industry Management found that customers continue to crave prompt responses from businesses by phone. Responsiveness by phone was the single most-frequently mentioned factor in identifying service quality.
Many of our customers avail of our missed call notification feature. This enables sales teams every opportunity to follow up on all calls. We will automatically email you the telephone number of the missed sales call and the campaign from which it originated from.
Auto-Attendant is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.
Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.
Make a great first impression with Callmetrics Auto-Attendant, all of your businesses’ incoming phone calls will be answered with a bespoke, professional studio-recorded greeting, unique to your company, and then promptly directed to the person or department best equipped to deal with the call.
With an Auto-Attendant account fully set up, there will be no more taking calls and leaving messages for your colleagues, tediously logging into voicemails or trying to work out where your calls come in from – all of that will be taken care of by your Auto-Attendant service.
Whatever your business, you’ll need to communicate with your customers and colleagues. Having a strong online connection is now the most important element for any office and business environment. With some of the fastest and most reliable broadband speeds in the country our solutions are designed to support your business needs.
As an authorised telecom services provider, Callmetrics can now offer broadband and other telecoms services at the best rates in Ireland. A direct fibre connection can provide your business with the upper hand in business.
A state of the art phone system is critical to your company’s success. Some of Ireland’s top companies trust Callmetrics to manage and deliver an innovative phone system and communications needs.
With over 20 years in the telecoms industry we understand the customer’s needs and requirements more than most. Callmetrics knows that every business communication requirement is different. Whether you need a simple, digital system with traditional desk-based handsets, or an advanced IP based network communications platform, Callmetrics have an office telephone system that can fit your business needs.
At present we are saving our new and existing customers anywhere between 20-40% on their telecoms bills.
Callmetrics deal with our clients moving premises, expanding or possibly downsizing, we are dealing with these issues on a daily basis and can provide informed advice as to your best options.
Established in 2001, Callmetrics is deeply rooted in the telecoms sector. We are consultants to a wide range of industries with a client base in the corporate and service provider sectors. For over 20 years we have delivered impartial advice and support to our clients covering all areas of information and communications technology.
Our clients are passionate about seizing opportunities to transform their businesses and our telecommunications consulting experts provide critical support and expertise to help companies achieve lasting results. We focus on developing pragmatic strategies to address our clients’ most critical challenges.
Callmetrics pride ourselves on offering our customers a responsive, competent and excellent service. Our customers are the most important part of our business, and we work tirelessly to ensure your complete satisfaction. Your business will be given one primary point of contact at the company for any call traffic, line rental queries, as well as line faults etc.
Whisper messages will play to the receiver of the call just prior to the caller being connected. Whispers can be used to announce important information, such as the call being recorded, to provide other instructions, or to give your agents up-front information about the caller before they are connected to them.
A Call Whisper is a voice message that either the caller or the agent will hear before the call is connected. Whispers can be used for important announcement or to give call agents information about a caller before the call is connected.
Whispers are completely customisable and can be recorded in your own voice, a professional actor’s voice, or using text-to-speech technology.
Benefits of Call Whispers
Wallboards make a busy work place an easier place to do business by providing timely and useful information about your call flow and agent status, allowing supervisors to act upon live statistics making fast accurate and informed decisions.
Having wallboards in your business network help in providing real-time information, driving and maintaining efficiency and boosting team morale. Information can be fully customised to display single and multi-site information, which can be displayed on any networked PC monitor or network display.
Benefits of Wallboards
Marketing Numbers are non-geographic numbers that are mainly used by businesses to direct their customers’ calls to a customer service area such as a help-desk. Non-geographic numbers can enhance your national presence or give your business an easy to remember number.
There are four different types of non-geographic numbers:
1800 – Freephone
1850 – Callsave
1890 – LoCall
0818 – National