The value of an inbound lead diminishes with every passing minute. Outbound call tracking allows you to respond to leads faster by showing you which calls still need to be returned and giving you the opportunity to return and track those calls right from your dashboard. You can use our outbound call tracking system to quickly respond to missed calls, track follow-up calls, and to place outbound calls to potential leads.
Callmetrics helps you track and measure the productivity of sales and customer service teams by viewing how often calls are being followed up on, how long lead response time is, and which team members are returning each call.
Outbound Calls are tracked within Callmetrics’ User Portal, including information on the user who placed the call and the phone number they chose to place the call with. This allows users to call leads directly through the solution and record call and prospect data. These solutions are used to quickly contact prospective customers to get a jump on a sales opportunity.
In addition, products can record calls for training purposes and sort prospects based on the probability of a successful sale. Outbound call tracking solutions are most commonly used for inside sales representatives and telemarketers interested in converting new customers.