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Complete Business Phone Solutions Complete Business Phone Solutions

Complete Business Phone Solutions

Our Complete Range Of Business Solutions

Lead Retrieval – Lost Opportunity Recovery

Callmetrics work with companies throughout Ireland helping increase sales, while also analysing and optimising marketing spend.

There are situations when you are not able to access your phone and you miss the important calls potential customer, business partners and others. Callmetrics’ Lead Retrieval solution is proven to increase efficiencies and sales conversion.

Callmetrics Lead Retrieval notifies sales teams with an email within 30 seconds of the call (missed, cancelled, hung up). The email shows what marketing channel the customer phoned from, therefore giving your sales team warm leads to follow up on their next potential sale.

Statistics show that the average would-be buyer spends 12-15 hours (depending on the product and industry) online researching. reviewing and relaying information on a certain product or service. Research has revealed that most customers only call twice before they take their business elsewhere. Additionally, 76% of first time callers will not make a second call if not answered.

With Lead Retrieval this can be reversed, putting the power back in to the sellers hands. Lead Retrieval ensures that all calls are followed up on and their queries addressed in a timely and professional manner. This means that sales teams are working at the optimum level which is critical in today’s digital world, where competitors are only a click away.

Auto Attendant

Auto-Attendant is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist.  The auto-attendant is also known as a digital receptionist.

Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces/helps the human operator by automating and simplifying the incoming phone call procedure.

Make a great first impression with Callmetrics Auto-Attendant, all of your businesses’ incoming phone calls will be answered with a bespoke, professional studio-recorded greeting, unique to your company, and then promptly directed to the person or department best equipped to deal with the call.

With an Auto-Attendant account fully set up, there will be no more taking calls and leaving messages for your colleagues, tediously logging into voicemails or trying to work out where your calls come in from – all of that will be taken care of by your Auto-Attendant service.

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Business Broadband

Whatever your business, you’ll need to communicate with your customers and colleagues.  Having a strong online connection is now the most important element for any office and business environment. With some of the fastest and most reliable broadband speeds in the country our solutions are designed to support your business needs.

As an authorised telecom services provider, Callmetrics can now offer broadband and other telecoms services at the best rates in Ireland. A direct fibre connection can provide your business with the upper hand in business.

Phone Systems

A state of the art phone system is critical to your company’s success. Some of Ireland’s top companies trust Callmetrics to manage and deliver an innovative phone system and communications needs.

With over 20 years in the telecoms industry we understand the customer’s needs and requirements more than most. Callmetrics knows that every business communication requirement is different. Whether you need a simple, digital system with traditional desk-based handsets, or an advanced IP based network communications platform, Callmetrics have an office telephone system that can fit your business needs.

At present we are saving our new and existing customers anywhere between 20-40% on their telecoms bills.

Callmetrics deal with our clients moving premises, expanding or possibly downsizing, we are dealing with these issues on a daily basis and can provide informed advice as to your best options.

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Established in 2001, Callmetrics is deeply rooted in the telecoms sector. We are consultants to a wide range of industries with a client base in the corporate and service provider sectors. For over 20 years we have delivered impartial advice and support to our clients covering all areas of information and communications technology.

Our clients are passionate about seizing opportunities to transform their businesses and our telecommunications consulting experts provide critical support and expertise to help companies achieve lasting results. We focus on developing pragmatic strategies to address our clients’ most critical challenges.

Callmetrics pride ourselves on offering our customers a responsive, competent and excellent service. Our customers are the most important part of our business, and we work tirelessly to ensure your complete satisfaction. Your business will be given one primary point of contact at the company for any call traffic, line rental queries, as well as line faults etc.



Call Whispers

Whisper messages will play to the receiver of the call just prior to the caller being connected. Whispers can be used to announce important information, such as the call being recorded, to provide other instructions, or to give your agents up-front information about the caller before they are connected to them.

A Call Whisper is a voice message that either the caller or the agent will hear before the call is connected. Whispers can be used for important announcement or to give call agents information about a caller before the call is connected.

Whispers are completely customisable and can be recorded in your own voice, a professional actor’s voice, or using text-to-speech technology.

Benefits of Call Whispers

  • Improves customer service.
  • Provides greater understanding on both sides.
  • Help differentiate one campaign from another.
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Wallboards make a busy work place an easier place to do business by providing timely and useful information about your call flow and agent status, allowing supervisors to act upon live statistics making fast accurate and informed decisions.

Having wallboards in your business network help in providing real-time information, driving and maintaining efficiency and boosting team morale. Information can be fully customised to display single and multi-site information, which can be displayed on any networked PC monitor or network display.

Benefits of Wallboards

  • Analyses staff performance.
  • Display single and multi-site information.
  • Easy and cost effective to deploy.


Marketing Numbers

Marketing Numbers are non-geographic numbers that are mainly used by businesses to direct their customers’ calls to a customer service area such as a help-desk.  Non-geographic numbers can enhance your national presence or give your business an easy to remember number.

There are four different types of non-geographic numbers:

1800 – Freephone

  • More than 80% of people know that 1800 numbers cost nothing to call
  • Freephone numbers give you a competitive marketing edge

1850 – Callsave

  • Fixed cost to the caller regardless of their time on the call
  • Does not exceed the retail charge for a 5-minute call

1890 – LoCall

  • 1890 number gives a “local feel” whilst maintaining a national presence
  • Presents a professional business image

0818 – National

  • Ideal for Service / Information calls as the caller pays for the call
  • No Charges for your calls (land line delivery)
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